ProEdge wants you to be completely satisfied with your purchase of ThermalVision AI. This Refund Policy outlines the terms under which refunds are available.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all ThermalVision AI license purchases. If you are not satisfied with the Software for any reason within 30 days of your purchase date, you may request a full refund.

2. How to Request a Refund

To request a refund, contact us at [email protected] with:

Your purchase email address
Your license key
The reason for your refund request (optional but appreciated)

3. Refund Processing

Refunds are processed within 5-10 business days
Refunds are issued to the original payment method used during purchase
Upon refund, your license key will be deactivated
You must uninstall the Software after receiving a refund

4. Refund Eligibility

Refunds are available when:

The request is made within 30 days of purchase
The license key has not been used to generate more than 50 reports

5. Non-Refundable Situations

Refunds may be denied in the following cases:

Request made more than 30 days after purchase
Evidence of license key sharing or redistribution
Violation of the EULA or Terms of Service
Repeated refund requests (more than 2 purchases and refunds)

6. Free Version

The free version of ThermalVision AI is provided at no cost and is not subject to refund. We encourage users to try the free version before purchasing to ensure compatibility with their workflow.

7. Chargebacks

If you have an issue with your purchase, please contact us before initiating a chargeback with your bank. We are committed to resolving disputes directly and promptly.

8. Contact

For refund requests or questions, contact us at [email protected].