Privacy Policy

Last updated: April 26, 2026

ProEdge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the ThermalVision AI website and software.

1. Information We Collect

Information You Provide

  • Purchase Information: Name, email address, and payment details (processed securely by Stripe — we do not store credit card numbers)
  • Download Registration: Email address when downloading the free version
  • License Activation: Machine identifier used to activate your license
  • Support Communications: Information you provide when contacting support

Information Collected Automatically

  • Usage Data: Basic analytics about website visits (page views, referral source)
  • IP Address: Collected during downloads for rate limiting and fraud prevention
  • Device Information: Operating system and browser type for compatibility purposes

2. How We Use Your Information

  • To process purchases and deliver license keys
  • To provide the free download and product updates
  • To manage license activations and prevent unauthorized use
  • To respond to support inquiries
  • To improve our products and services
  • To prevent fraud and enforce our terms

3. Thermal Image Data

ThermalVision AI processes thermal images locally on your computer. When AI analysis is performed, image data may be sent to our AI processing partner (OpenAI) for analysis. We do not store your thermal images on our servers. The AI analysis is performed in real-time and images are not retained after processing.

4. Data Sharing

We do not sell your personal information. We share data only with:

  • Stripe: Payment processing (subject to Stripe's privacy policy)
  • OpenAI: AI analysis processing (subject to OpenAI's data usage policies)
  • Law Enforcement: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including 256-bit encryption for data in transit, secure payment processing through Stripe, and access controls on our systems. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain purchase and license records for the lifetime of your license. Download registration emails are retained for product update communications. You may request deletion of your data at any time by contacting support.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

8. Cookies

Our website uses essential cookies for authentication and session management. We use privacy-respecting analytics (Umami) that does not use cookies for tracking. We do not use third-party advertising cookies.

9. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page.

11. Contact

For privacy-related inquiries, contact us at [email protected].